An overview of the primary groupware applications, including both synchronous groupware (video, chat, shared drawing) and asynchronous (email, workflow, newsgroups).
In CSCW environments data and operations can be shared by users and/or they can have their own defined data and operations which may not be shared by other users.
Groupware is software that helps groups of people work together. This introduction explains the goals and purposes of groupware, and some of the challenges involved.
This study found that the use of a computer conferencing system in a research and development lab was significantly shaped by a set of intervening actors, "mediators", who actively guided and manipulated the technology and its use over time.
Elaboration of the primary issues in designing collaborative systems, including issues of group size and structure, floor control, privacy, and groupware adoption.